At WOMANZE, we want you to enjoy your purchase and feel confident in choosing us. Therefore, we offer the following return and cancellation conditions, in accordance with current consumer regulations:

1. Right of Withdrawal

You have 14 calendar days from receipt of your order to return one or more items without providing any reason.
To exercise your right of withdrawal, you must notify us by email at help@womanze.com, including your order number. We will send you a confirmation with return instructions.



2. Return Conditions

Items must be in perfect condition, unused, with their original tags and packaging.
Returns of used, damaged, or products that show signs of wear beyond simple product testing will not be accepted.
The refund will include the full amount of the products.
For international returns, the customer must ensure that the package is returned with all duties, taxes, and customs fees duly paid, as they are responsible for the return shipping costs to our facilities. Otherwise, WOMANZE reserves the right to refuse the package, as the return shipping costs are the customer's responsibility.
For orders paid via PayPal, fees will not be refunded to the customer in the event of a voluntary return of the product and will be deducted from the total refund amount.



3. Refunds

Once the return has been received and reviewed at our offices, we will process the refund using the same payment method used for the purchase.
The refund will be issued within a maximum of 20 business days from the date the package is received at our offices.
No additional fees or surcharges will be applied to your refund amount, except as provided in sections 2 and 4 regarding payments made via PayPal.



4. Order Cancellations

The customer may cancel their order at no additional cost as long as it has not been shipped.
If the order has already been shipped, it must be returned under the terms set forth in section 1 regarding the right of withdrawal.
For orders paid via PayPal, the fees generated by this platform will not be refunded to the customer in the event of voluntary cancellation of the order, and will be deducted from the total refund amount.



5. Defective or Incorrect Products

If you receive a defective or different item than the one ordered, we will cover all shipping and return costs, and you can opt for a full refund or an exchange.



6. Payment Disputes Without Apparent Reason

The customer expressly acknowledges and agrees that, if a payment dispute is initiated through Klarna, PayPal, their bank, or another payment platform without the package having been previously received at our offices, or when the return conditions do not comply with this policy, WOMANZE will have the right to deduct from the refund amount the fee Shopify charges us for processing said dispute.
This condition is accepted by the customer upon completing the purchase and will automatically apply in all the cases described.



7. Liability and Limitation

WOMANZE is not responsible for delays in delivery times caused by causes beyond its control, such as logistical incidents involving the carrier, adverse weather conditions, local holidays, strikes, or customs delays.
WOMANZE's liability will be limited exclusively to the value of the purchased products that have not been delivered or whose return has been accepted in accordance with this policy.
Once the order has been delivered to the courier company, the carrier is responsible for the integrity of the package. WOMANZE will cooperate at all times to resolve any incident.
WOMANZE is not responsible for any damages or losses resulting from improper use of the purchased products.
Under no circumstances will WOMANZE be liable for lost profits, indirect damages, or losses resulting from delays or partial failure to fulfill obligations due to force majeure or causes beyond its control.


8. Contact

For any questions regarding returns, cancellations, claims, or incidents, please write to us at help@womanze.com