Shipping and returns
At Womanze, we make each garment from scratch in our own workshop. Each design has a different level of complexity, which can affect production time.
The estimated delivery time is 7 to 8 business days, excluding Saturdays, Sundays, and holidays.
This estimated delivery time may be subject to change due to high demand.
If you have any questions regarding delivery times, please contact us at help@womanze.com . We promise to respond within 24 business hours.
We are pleased to offer our international customers outside the European Union a DDP delivery service that includes all taxes and customs duties. This way, your order will arrive directly to your home, with no additional processing or surprises in the final cost.
However, if local regulations or customs regulations in certain regions prevent the DDP service from being available, we reserve the right to notify you promptly and jointly arrange the most convenient delivery option. We may require the customer to pay any additional taxes or fees.
You have 14 calendar days from receipt of your order to request an exchange or return via our email help@womanze.com
In the event of a return by the customer, customs fees and shipping costs for the return to our offices will be deducted from the total refund amount.
You have 14 calendar days from receipt of your order to request an exchange or return via our email help@womanze.com
Shipping to destinations within Europe will be free of charge; however, in the case of a return, the cost of shipping the item back to our offices will be borne by the customer and deducted from the total refund amount.
You have 14 calendar days from receipt of your order to request an exchange or return via our email help@womanze.com
The first change is free.
Shipping to the Peninsula is free of charge; however, in the event of a return, the shipping costs for the returned item will be fully borne by the customer.